Refund Policy

1. 24-Hour Refund Window

We offer a 24-hour refund window from the time of purchase. Refund requests submitted after this period will not be processed, except in extraordinary circumstances at our sole discretion.

2. Eligible Refund Reasons

Refunds will only be issued for the following reasons:

• Payment Gateway Errors: Technical issues during payment processing that resulted in duplicate charges or failed transactions that were still charged
• System Errors: Technical problems on our end that prevented credit delivery after successful payment
• Incorrect Credit Amount: Credits added to your account don't match the purchase amount due to system error

3. Non-Refundable Circumstances

Refunds will NOT be issued in the following situations:

• Credits that have already been used for API calls
• Change of mind after purchase
• Dissatisfaction with API responses or service quality
• User error in API integration or usage
• Requests made after the 24-hour window
• Account suspension due to terms of service violations

4. How to Request a Refund

To request a refund within the 24-hour window:

1. Contact our support team immediately
2. Provide your transaction ID (sent to your email after payment via getway.capcart.shop payment gateway)
3. Explain the reason for your refund request
4. Include any relevant error messages or screenshots

Important: Please use the correct email address when making payments through our payment gateway. Transaction confirmations and receipts are sent to your registered email.

5. Refund Processing Time

Once a refund is approved, it will be processed within 3-5 business days. The refund will be credited to the original payment method used during purchase. Depending on your payment provider, it may take an additional 5-10 business days for the refund to appear in your account.

6. Payment Gateway Issues

If you experience payment issues through our gateway at getway.capcart.shop, please contact us immediately with:

• Transaction ID from your email confirmation
• Screenshot of the error message (if any)
• Payment method used
• Amount charged

We will investigate and resolve payment gateway errors promptly and issue refunds where appropriate.

7. Partial Refunds

Partial refunds may be issued in cases where only a portion of the purchased credits were affected by a technical error. The refund amount will be calculated based on the unused credits at the time of the error.

8. Free Credits

The 5 free credits provided to new users are promotional and cannot be refunded or exchanged for cash value.

9. Chargebacks

Initiating a chargeback without first contacting us may result in immediate account suspension. We encourage you to work with us directly to resolve any payment issues before involving your payment provider.

10. Policy Changes

We reserve the right to modify this refund policy at any time. Changes will be effective immediately upon posting. Your continued use of our services after changes constitutes acceptance of the modified policy.

11. Contact for Refunds

For refund requests or questions about this policy, please contact our support team:

Please include:

• Account email address
• Transaction ID
• Detailed description of the issue

We aim to respond to all refund requests within 24-48 hours.